1. Shipping and Delivery
  • Miniso ships to all 50 states of the United States except for Alaska and Hawaii.
  • Free standard shipping is available on orders of $59 or over.
  • We do not accept PO Boxes, APO, FPO, and DPO addresses for delivery.
  • Please allow us 2-3 business days to process your order.

 2. Exchange and Return

  • New, unused or defective merchandise purchased in Miniso stores may be returned or exchanged within 7 days of purchase at the original store. Returns will not be accepted without an original purchase receipt. Refunds will be issued in the original method of payment. All merchandise must be returned in the original selling condition, packaging, tags, and labels.
  • Online orders could be returned by mail within 7 days. You will be required to pay the return shipping and 5% restocking fee if the product(s) returned due to personal preferences.
  • If you have any questions or concerns about your online order, please reach out to us and we'd be happy to assist you. 
  • Cosmetics, undergarments and jewelry are excluded from our return and exchange policy due to health and safety concerns. All promotional items are final sales and cannot be returned or exchanged. Transactions that use the MINISO REWARDS points for cash rewards are final sale and cannot be returned or exchanged. 
  • Miniso reserves the right to limit or deny any returns or exchanges.