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Returns and Refunds

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be in new condition, unopened, unused, undamaged, with tags attached or with original packing.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

PPE products and Final sale items cannot be returned or exchanged.

Miniso reserves the right to limit/deny returns.

Return shipping will be deducted from the refund amount. Cost subject to location.

If your package is returned to warehouse due to invalid shipping address, your order will be cancelled and refunded except any shipping cost.
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